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Live Help Now Analytics focus in on the data that matters most to your bottom line, including a wealth of operator and website performance reports. Their suggestions may lead to simple changes that make a big difference!
You need a strategy for learning from your performance.
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The live chat system provides feedback on your business with built in analytics reports, plus it integrates with your Google Analytics account. Get to know your visitors better by viewing helpful information about each one; like where they are from, how they found your site, if they are a returning visitor and even the search engine that sent them. Do you ever wish you had some information on those customers that almost made a purchase?
Create customizable post-chat surveys and learn directly from customer feedback. Would you like to inform your customers of an upcoming sale, a special event on your site, or just analyze your customer base? Now you have a second chance to change their minds.
Live Help Now creates exportable lists of your customers so you can see them as real people and not just statistics. The follow up might be just what they needed to decide to buy.
Why wait for a “like” to learn about your customers interests? The information feed gives the chat operator a full picture of what your customers are up to. Every sale starts out as that crucial moment when your product’s price matched it’s benefit for your customer.
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